Will you match the price of another platform?
We are happy to review other quotes to determine whether a custom Rally platform pricing package may better meet your needs. Please contact us or your account manager to learn more.
Do you take fees from the donations we receive?
No, Rally does not charge transaction or processing fees on any of the donations you collect. Since we link out or integrate with every fundraising platform, we give you full control to maximize the funds you receive.
How long does it take to get set up and start using the platform?
Generally, set up takes just a few days, but we can get it done in a few hours if necessary. If you have a campaign or event coming up, be sure to let us know the date, and we will coordinate with our onboarding team to make sure you are up and running in time.
We are not sure if the phone numbers in our database are mobile, landline, blocked, etc. What should we do?
Not a problem. Just let our support team know, and we will assist you by running an analysis on your first campaign. The Rally Platform validates phone numbers on import, but we can go a step further and provide a detailed report showing carrier status codes at any time.
What are credits, and how do they work?
Credits are needed to transmit messages over a third-party carrier network (e.g., AT&T, Verizon, etc.). With Rally, inbound messages are always free since we pay that fee on your behalf.
Unlike other texting services, Rally does not charge for each segment, meaning you can send up to 300 characters per credit.
Every plan includes credits, and you can add 1,000 more for just $50 (much cheaper if you buy in bulk). So, it might help to consider that it will only cost 5 cents to capture a donor's phone number and that only after you use up your free credits.
Monthly plan credits do not roll over, so they expire at the end of the month; however, purchased or bonus credits never expire. As an added benefit, the Rally Platform always pulls from the monthly plan credits before using your pre-purchased credits.
Multimedia, international numbers, and calling features may require additional credits, so let us know what kind of campaigns you want to run, and we'll help you determine what you'll need.
Do you have information on the conversion rates to monthly giving or single gifts from others using Rally?
We love this question. One of our Core Values is "Results," so we work extremely hard to help our clients get results.
To answer this question, we need to provide a little context.
Text messaging is by far the most effective means to connect with people. You can't argue with the data. However, it does require third-party networks and infrastructure to transmit your message. Email does as well, but it is not nearly as effective, so most companies charge just a few fractions of a cent per 10,000 messages. Texts are slightly more expensive given the technology requirements, efficiency, and benefit.
We see the same cost to benefit ratio when we look at networks like Facebook, Instagram, and Google. The more effective, the more you have to "pay to play."
With this in mind, we set out to build an accessible platform on the most effective network and include world-class implementation support specifically designed for nonprofits. We wanted to help them maximize their return on this particular technology investment. Put simply, Rally helps nonprofits get the most out of text messaging.
As for the numbers, here are a few to help you determine if texting is right for you. Texts get opened and read over 90% of the time. Messages are 12x more likely to get a response than an email. Last year, the average text donation was $135, significantly higher than its counterparts.
Chances are texting will help you raise awareness, capture numbers, and convert donors. Rally is committed to helping you do just that. For more information, be sure to check out our free ROI Calculator here.